Getting help and raising a ticket
How to reach the miaHQ team when you need a hand, and track the conversation.
If something's not working or you just need a hand, you can raise a support ticket with the miaHQ team from right inside the app — no separate inbox to dig through.
Raise a ticket
- Look for the help link in the top bar, next to the notifications bell.
- Open Support and start a new ticket describing what you need.
- Send it. We're notified straight away.
Track the conversation
Each ticket is a thread — you'll see our replies in the same place, and you can reply back to keep the conversation going. When we respond, you get a notification on your bell so you don't have to keep checking.
Who can raise tickets
Support is available to owners and admins on your account, so the conversation stays with the people who manage the business.
A tidy ticket helps us help you faster: what you were doing, what you expected, and what happened instead.